Park Conduct and Communication Policy
Purpose
To ensure a respectful, safe, and enjoyable environment for all residents, guests, and staff, this policy outlines expectations regarding behaviour, communication, and access to staff services across the park.
Communication with Staff
- All requests to speak with management must be made via email, phone, or in-person appointment request.
- Staff will aim to respond within 2–3 business days, unless a matter is urgent or safety-related.
- Visitors arriving without a scheduled appointment may be asked to return at a later time.
- Aggressive, disruptive, or intimidating behaviour toward staff will not be tolerated under any circumstances.
Resident and Guest Conduct
- All individuals are expected to conduct themselves in a respectful, non-disruptive manner while on park grounds or when interacting with staff.
- Disputes or complaints must be submitted in writing and will be reviewed in line with park procedures.
- Threatening, abusive, or discriminatory language will result in formal action, which may include termination of agreements.
Policies and Procedures
- Our operational policies—including pitch licensing, park rules, and sale procedures—are available upon request and form part of your agreement with the park.
- Residents must comply with the terms outlined in their individual licence agreements and the holiday park legal framework, which differs from rules governing residential sites.
Enforcement and Escalation
- Breaches of this policy may result in formal warnings, restricted access to services, or licence enforcement measures.
- The park reserves the right to refuse appointments or correspondence that violates these standards.
Contact
To request an appointment or submit a concern, please contact:
info@rosehillcaravanpark.co.uk 01437 781 245
We are committed to resolving concerns fairly, and appreciate your cooperation in maintaining a respectful environment.